Policies – Payment, Cancellation, Confidentiality

PAYMENT

There are several ways to pay for things at Gertrude’s Writing Room. We will do our best to be accommodating at all times regarding how to pay.

PAYMENT METHODS

Registration is only complete when full payment for the class/workshop has been received.

There are several ways to pay for things at Gertrude’s Writing Room. We will do our best to be accommodating at all times regarding how to pay.

  1. Cash – Writers can pay cash for classes and workshops in person by going to Gertrude’s Writing Room and paying Vanessa directly. Please confirm office hours to make an appointment with Vanessa. Office hours change, but Vanessa is always available via email (shieldsvanessa@gmail.com – please write ‘Payment Appointment Request’ in the subject line) or phone (519-999-2314) to make an appointment.
  2. Debit/Credit In-Person – Writers can pay with a debit/credit card using the Square system available at Gertrude’s Writing Room. Currently, credit payments must be made in person. Please confirm office hours to make an appointment with Vanessa. Office hours change, but Vanessa is always available via email (shieldsvanessa@gmail.com – please write ‘Payment Appointment Request’ in the subject line) or phone (519-999-2314) to make an appointment.
  3. Cheque – Please make cheques payable to Vanessa Shields. Please be sure to hand-deliver or mail the cheque before the class/workshop begins (please see Registration Information for full details on Registration). If you are mailing the cheques, please mail them to 2695 Everts Ave, Windsor, ON, N9E 2T9.
  4. Paypal – PayPal instructions:

– Go to paypal.com

– If not already registered for PayPal please sign up then continue

– Go to SEND MONEY

– TO: shieldsvanessa@gmail.com

– AMOUNT: $_____CAD (enter the full amount of the class/workshop)

– I’m paying for goods or services

– FROM: (your email address)

*Customer support for PayPal can be reached at 1-877-569-1116 or by clicking on the “Help” option when you sign into your account.

5. Interac e-transfers through on-line banking or Smartphone/Cell phone app:

– Go to your banking website or banking telephone app

– Go to ‘transfers’ →  Interac e-transfers

– Create an account for our transaction (follow the prompts via your banking website/phone app)

– Send to email address: shieldsvanessa@gmail.com

– Create a password using the generic sentence: ‘What does Vanessa teach?’  Password: writing

*For help with e-transfers please call your online banking provider.

CANCELLATION POLICY

Cash/Credit refunds will be given but vary depending on when the cancellation occurs.

4 weeks or more before the class/workshop – Full cash/credit refund.

2-4 weeks before the class/workshop – 65% Gertrude’s Writing Room credit voucher (remaining 35% kept as cancellation fee).

Within 2 weeks prior to the class/workshop – 50%Gertrude’s Writing Room credit voucher (remaining 50% kept as cancellation fee).

The day of or anytime after class/workshop has begun – No refund/no credit voucher.

CONFIDENTIALITY POLICY

Confidentiality is of utmost importance at Gertrude’s Writing Room. We acknowledge that all personal information offered/shared during classes/workshops is strictly confidential. Writers will be asked to follow this confidentiality policy.

CRITIQUING & FEEDBACK

Forthcoming.

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